Below you will find the terms and conditions of our company for the different tours we offer:

  1. Rates valid from December 15, 2021 to December 15, 2022.
  2. Guides and drivers have a complementary rate in our tours.
  3. Transportation is not included in all the above mentioned tours, you must ask us first about transfers before making your reservation.
  4. All tour reservations must be cancelled 100% in order to guarantee the reservation at least 1 week prior to arrival.
  5. If the reservation is cancelled less than 24 hours before arrival, it is considered a no show and the full amount of the reservation must be charged. Any cancellation or modification of your reservation must be made in writing and sent to
  6. In case of situations beyond our control: bad weather, accident or any kind of illness that prevents the tour will be refunded 100% of the payment made.
  7. The client must give his voucher to the service provider at the time of presentation to the tour operator.
  8. We do not guarantee that animals will be observed during the tours because they are wild animals in their natural habitat and although they are the best times to observe certain animals it is not always safe, so we do not reimburse in case of not observing wildlife during your tour.
  9. Ballena Infocenter is not responsible for loss of objects, bumps or accidents beyond our control that may occur during your tour.
  10. The photographs that appear on the website and in our presentations are property of Ballena Infocenter and are copyrighted, if you want a photo you can contact us through our e-mail.

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